Question 1

What is Sarana Mulya Logistik?

Accepted Answer

Sarana Mulya Logistik (SML) is an Indonesian logistics company specializing in healthcare delivery, express, reguler, container, trucking, EXIM, and warehouse management. ISO 9001 and ISO 45001 certified.

Question 2

How do I track my shipment?

Accepted Answer

Visit saranamulyalogisticscorp.com/tracking and enter your receipt number to get real-time delivery status, tracking history, and proof of delivery.

Question 3

What services does SML offer?

Accepted Answer

SML offers Express (Sameday, ONS), Reguler, Container, Trucking (including cold chain), EXIM (Export-Import), and WMS (Warehouse Management System).

Question 4

Does SML handle dangerous goods?

Accepted Answer

Yes, SML is certified for dangerous goods handling. DG shipments are subject to 300% surcharge from shipping cost per airline regulations.

Question 5

Where is SML located?

Accepted Answer

Head office: Citra Grand Cibubur CBD, Jl. Citra Grand II Blok AR18-19, Bekasi, Jawa Barat 17435. SML has branch offices across Indonesia.

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